Motivated sales professional offering 12 years of progressive customer service experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Panera Bread – Associate
01/2019 – 10/2019
• Maximized customer interactions by promptly identifying needs and wants.
• Successfully communicated with all team members to navigate job duties and complete daily tasks.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Starbucks – Barista
09/2017 – 07/2018
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
7 Eleven – Sales Associate
05/2017 – 10/2017
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Maintained records related to sales, returns and inventory availability.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Staff Pro – Security Event Staff
06/2014 – 01/2017
• Remained flexible in rapidly changing environments and adapted to developing situations.
• Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
• Maintained composure and professionalism while screening visitors during high volume periods.
• Informed violators of applicable rules and removed unauthorized individuals from premises.
Customer service orientation
Point of sale knowledge
03/2017 DePaul University Chicago, IL Bachelor of Arts: Digital Cinema Minor Computer Gaming
Tacoma Community College Tacoma, WA Associate of Science: Cybersecurity And Networking
Minooka Community High School Minooka, IL High School Diploma
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