Sean Kipinä
| Contact Info seanwilson@alumni.depaul.edu www.seankipina.com Professional Summary Motivated sales professional offering 12 years of progressive customer service experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Work History: Panera Bread – Associate Tacoma, WA 01/2019 – 10/2019 • Maximized customer interactions by promptly identifying needs and wants. • Successfully communicated with all team members to navigate job duties and complete daily tasks. • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Starbucks – Barista Tacoma, WA 09/2017 – 07/2018 • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins. • Maintained supply levels in counter and customer areas to meet typical demands. • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties. • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. 7 Eleven – Sales Associate Lakewood, WA 05/2017 – 10/2017 • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. • Applied security and loss prevention training toward recognizing risks and reducing store theft. • Maintained records related to sales, returns and inventory availability. • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Staff Pro – Security Event Staff Tacoma, WA 06/2014 – 01/2017 • Remained flexible in rapidly changing environments and adapted to developing situations. • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public. • Maintained composure and professionalism while screening visitors during high volume periods. • Informed violators of applicable rules and removed unauthorized individuals from premises. Skills Conflict resolution Computer competencies Communication skills Customer service orientation Point of sale knowledge Education 03/2017 DePaul University Chicago, IL Bachelor of Arts: Digital Cinema Minor Computer Gaming Tacoma Community College Tacoma, WA Associate of Science: Cybersecurity And Networking Minooka Community High School Minooka, IL High School Diploma Certifications HTML5.0x: HTML5 and CSS Fundamentals Microsoft Office Specialist Outlook 2016 Microsoft Office Specialist PowerPoint 2016 Microsoft Office Specialist Word 2016 Microsoft Office Specialist Excel 2016 |