Sean Kipinä


This experienced Customer Service Professional comes with 15+ years of Retail/Restaurant experience, possessing excellent communication skills in order to provide exceptional customer experiences. They have handled difficult situations calmly while providing a high level of service that keeps customers coming back for more.


HTML5.0x: HTML5 and CSS Fundamentals
Microsoft Office Specialist: Word (Office 2016)
Microsoft Office Specialist: Excel (Office 2016)
Microsoft Office Specialist: Outlook (Office 2016)
Microsoft Office Specialist: PowerPoint (Office 2016)


BBA Business Information Technology, Cyber Security
Laurea University of Applied Sciences (Leppävaara Campus)
Aug 2023 – present | Espoo, Finland

AAS Cybersecurity and Networking
Tacoma Community College
2018 – 2020 | Tacoma, United States
• Phi Theta Kappa Honor Society Member
• 4.0 out of 4.0 GPA High Honors

BA Digital Cinema & Minor Game Production
DePaul University
2010 – 2017 | Chicago, United States

Professional Experience

Customer Success Team (Offline) Group Lead
Sep 2023 – Dec 2023 | Helsinki, Finland
• Recruiting, coaching and leading a group of
• Overseeing and handling event info operations
before and during the event
• Overseeing and organizing team members shifts
and communications
• Providing service and information for 13 000
attendees before and during the event
• Helping customers inside and outside the venue
• Top-notch customer service!

Food Service Worker
Nov 2022 – May 2023 | Oulu, Finland
• Preparing ingredients and making food items
according to recipes and guidelines
• Cleaning and maintaining equipment such as
stoves, microwaves, blenders, grills, fryers, broilers, blenders, mixers, and other kitchen equipment
• Preparing food in accordance with health
department regulations regarding preparation methods and storage conditions to ensure that food is safe to eat
• Preparing orders for pickup by customers or
delivery by waitstaff to customers’ tables

Mar 2022 – Aug 2022 | Puyallup, United States
• Provides a positive customer experience with fair,
friendly, and courteous service.
• Registers sales on a cash register by scanning items,
itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Maintains a safe and clean working environment by
complying with procedures, rules, and regulations.

FedEx Ground
Package Handler
Jan 2020 – Jan 2021 | Fife, United States
• Load and unload packages from delivery vehicles
for about 4 to 6 hours a day.
• Ensuring safety while performing various duties
and ensuring a clean work area.
• Carry out work in accordance with company
policies and guidelines.

Videogame Tester
Jul 2016 – May 2017 | Redmond, United States
• Follow, complete, and update assigned test cases.
• Detect, research, and document software defects in
a bug-tracking system.
• Review product documentation, and report any
errors as required.
• Sweeping game builds for bugs and software errors.
• Perform ad-hoc testing procedures to find bugs and
gameplay issues.